Refund policy

Returns

We do not accept returns– domestic or international– unless you have been sent a defective or incorrect product. In case it happens, please write to us at EMAIL ID (contact@thegreystaple.com) within 48 hours of receiving the product.

Cancellation

Since we are a made-to-order brand, we do not accept cancellations. If for some reason, the customer does not want the product, we offer a store credit of the same amount to be used for their next purchase (store credit is valid for 6 months), unless the product has already been processed. 

 

Refund 

We only issue refunds in case of an unfulfilled order and the Refund would be issued in 2 Days (48 Hours). In all the other scenarios, one of the above-mentioned cases will be applicable. In case of any queries, please connect with us via email (contact@thegreystaple.com).

Sale items, international orders, and custom-made pieces are not eligible for exchange, return, or cancellation. We strongly recommend customers to be certain before placing an order.